Terms and conditions

Date of last update: 10/07/2019 www.minilandgroup.com


This section deals with the conditions relating to the sale of products to you by Miniland. Any purchase of products through the Miniland’s Website must be for normal domestic use.

  1. Our contract
  2. To purchase any product offered on Miniland’s web page, it must be selected and added to the “Shopping Cart” by clicking on the corresponding icon.

    You do not have to be registered to browse on Miniland’s web page and add products to the shopping cart. However, to make a purchase, you must provide your personal details in order to create your client file, and this data will only be used to manage the purchase process and will be protected under the data protection regulations.

    When placing an order to purchase a product on the Miniland web page, we will send you a confirmation e-mail of your order which will include the order details (order confirmation). When you place an order, the legal title of the goods is transferred when the product is delivered to you.

  3. Delivery
  4. Miniland will send the products from the distribution warehouse; the products will leave the warehouse and their final destination will be the address provided by you. Each time an order is going to be sent, you will receive an e-mail.

    Clients are hereby informed that products are only sent to peninsular Spain and the Balearic Islands.

    The purchase price for the order will be shown on the Miniland Website, once payment is confirmed, and can be viewed under the tab “My orders” after the confirmation e-mail has been sent. This original purchase order includes VAT. The transport costs (if relevant) are not included in the price and will be paid by the client.

    Miniland will ask you to choose the place of delivery, and you must specify the address, office or centre where you wish the product to be delivered.

    Miniland will notify the client by email when the order leaves the distribution warehouse, also giving the client a telephone number which can be used to find out the status of their order.

    Each delivery is considered to be made from the time when the carrier makes the product available to the client, substantiated by the control system used by the carrier. The recipient is responsible for checking the order at the time of delivery and then making any reservations and claims that are justified, and may even reject the package, if it has been opened or shows any signs of damage.

    Reservations and claims must be sent to Miniland by email or via the Website.

  5. Returns and Repayment
  6. As well as the 7-day return guarantee, clients living in the European Union also have the right to cancel/return for seven more business days. The details of this legal right, as well as an explanation of how to exercise it, are found in these terms and conditions of purchase.

    To return a product you must indicate in your email the order code that you received in your order confirmation email (PEW-MNLAA-XXXX). Within 2 days you will receive a return code with the following format DEV-MNLAA-XXXX which must be shown on the packaging. Returns that are not identified with this return code will not be accepted.

    The purchaser will be responsible for the costs of returning the product and no returns will be received against repayment or cash on delivery. You may only return products that have not been used and are in perfect condition. The product must also be returned in its original packaging.

    If the goods have not been opened or used and are still sealed or in their original packaging, MINILAND S.A. will refund the purchase price of the products (but not the freight costs) through the payment method used by the client in the purchase process.

    If the product is not in its original packaging, or not in perfect condition, Miniland reserves the right to return the product to the client at the client’s cost.

    Products may only be exchanged for products of equal or higher value than the product originally purchased. The difference in amount of the item to be exchanged (not the freight costs) will be paid by bank transfer.

    In no circumstances will we accept the return of sanitary products, including but not limited to, thermometers, nasal aspirators and baby care kits.

    When the goods are received in our facilities Miniland will review them and check their condition within 15 days.

    If the recipient refuses to receive the order and does not accept it from the carrier, MINILAND S.A. will not be obliged to refund its cost.

    If you subsequently decide that you would like to receive it because you have changed your mind, you must pay the freight costs.

    For any incident related to the return of articles purchased on our website www.minilandgroup.com you can contact our customer care department via email [email protected] or by phone at +34 96 556 42 00.

  7. Legal product warranty
  8. Any product purchased by the client from Miniland is covered by a three-year warranty at no additional cost.

    The seller is also obliged to repair it, replace it at no extra cost, or offer a rebate or refund the entire amount paid.

    The warranty period starts from the date the product is received by the client. If the product stops working during this three-year period, the seller must always propose a solution.

    • If the product stops working during the first 6 months: it is understood that the problem existed when the product was received, unless the seller proves otherwise. The client, therefore, has the right to have the product repaired or exchanged free of charge, or, if this proves too difficult or expensive, to a rebate or refund of the amount paid for the product.
    • If the product breaks down six months later: the client still has the right to have the product repaired or exchanged free of charge, or at least a rebate on the purchase price or a refund, but the client may have to prove that the problem existed when they originally received the product.
  9. Price and availability
  10. On the Website we include information on the availability of the products that we sell, with these details being provided on the information page for each of the products. We are not able to offer more precise information on the availability of a product, other than that shown on the product information page or in other places on the Website. Please take into account that the estimated dispatch dates are only estimations. They are not guaranteed dispatch dates and cannot, therefore, be assumed to be certain. When we process your order, we will notify you by email if any of the products included in your order are not available.

    Purchases are paid for by bank card. We accept the following bank cards: Visa, Mastercard and American Express. The purchase price will be charged to your bank account when the order is dispatched.

    If the POS (Point-of-Sale Terminal) reports that the card is refused, the order will be cancelled automatically and the client will be notified on-line of this cancellation.

  1. Minors
  2. Minors are not authorised to purchase products at Miniland. Products for children that we sell must be purchased by adults. People under the age of 16 may only use Miniland with the supervision of a parent or guardian.

  3. Other business
  4. As well as Miniland and its affiliate companies, other parties operate stores, offer services or sell product lines on the Website. We offer links to websites of companies in our group and to other businesses. We are not responsible for reviewing or evaluating, nor for guaranteeing or endorsing the offers of any of these companies or individuals, nor for the content of their websites. Miniland does not assume any responsibility of any type for the acts, products and content of any of these third parties or others. You will always know that a third party is involved in your transactions. Miniland may share with the aforementioned third party the client’s personal information relating to the transaction. We recommend that you review carefully the privacy statement and conditions of use of these third parties.

  5. Electronic communications
  6. Each time you access Miniland’s Website or send us an e-mail, you will be communicating with us electronically. We will contact you by e-mail or by publishing notifications on our Website. For contractual purposes, you have given your consent to receive communications from us by electronic methods, and please be assured that all the contracts, notices and other notification that we send to you electronically comply with the same legal requirements as if these communications were made in writing. This does not affect your legal rights.

  7. Losses
  8. Miniland will be liable for any losses you suffer as a result of non-compliance by ourselves with these General Conditions if the loss was reasonably foreseeable by both parties at the time when you started to use the Website, or when the relevant contract for the sale of goods was formalised between the two parties. To the extent permitted by the applicable law we will not be liable for any business losses (including losses of profit, income, contracts, anticipated savings, data, reserves or unnecessary expenditure) nor for any other indirect or consequential loss that was not reasonably foreseeable by both parties at the time when they started to use the Website, or when the corresponding contract for the sale of good was formalised between the two parties. Miniland does not establish any kind of limitation to our legal liability for death or personal injury caused by our negligence or non-compliance, or caused by gross negligence or wilful misconduct on our part.

  9. Change to the service or conditions
  10. We reserve the right to make changes to our Website, our policies and these General Conditions, at any time. You will be subject to the policies, Particular Conditions and General Conditions in force at the time when you use the Website or when you place an order, unless under the law or a requirement of the public authorities we have to change these policies, the applicable Particular Conditions or these General Conditions (in which case, they would be applied to any orders made previously). If any of these General Conditions is found to be invalid, null and void or unenforceable for any reason, this condition will be excluded and will not affect the validity or the applicability of the other conditions.

  11. Circumstances beyond our reasonable control
  12. We will not be responsible for any delays or failure to meet our obligations under these conditions if these are due to circumstances that are beyond our reasonable control. This does not affect your legal rights.

  13. Waiver
  14. In the event of your con-compliance with these General Conditions, we will use the rights and remedies available to us in any other situation in which you fail to comply with these General Conditions even if we do not take any action in relation to this at the time.

  15. Applicable law and jurisdiction
  16. These conditions will be governed and interpreted in accordance with the laws of Spain. Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Both parties agree to be subject to the non-exclusive jurisdiction of the courts of Alicante.

  17. Our details
  18. Miniland is the business name of Miniland S.A.

    This Website is owned and operated by Miniland

  19. Details of the Miniland website
  20. Miniland SA
    PI La Marjal
    C/ La Patronal, S/N
    03430 – Onil (Alicante) [Spain]

    Please feel free to contact us.